Customer References

 “Hiring new employees or training existing ones to include new global EDI requirements would have been cost-prohibitive for us because it would have been so resource-intensive,” said Kathy Pramik, Brown Forman’s AVP & Director of Enterprise Systems. “We want to keep our internal resources focused on value-added strategic business activities, so outsourcing our B2B enablement was the perfect solution."

 

 “The implementation went fast and was completed without issues, enabling us to ensure continuity to our services. Crossgate has proven to be an extremely qualified and reliable partner,” points out Roviera. “Crossgate’s added value is the compatibility of its services with Olivetti’s IT strategy, and in particular choosing SAP as the preferred platform.”

 

 “With Crossgate, our customers can send orders via EDI and we can read them without any problems in our SAP environment. I’m very satisfied with how the implementation has improved our ability to interface with our customers and process all purchase orders, shipping notifications and invoices. We also saved approximately $700,000 in license fees compared with our old global contract,” Roehrig added.

 

“We have chosen Crossgate for two main reasons: the company’s international reputation and the technological excellence of the services that are offered, supported by an excellent support and customer service network.” Angelo Lagostina, Export Department Manager for Alessi S.p.A.

 

“We have found in Crossgate a strategic partner who possesses the global experience and infrastructure to successfully implement this project with us in the years to come,” says Gerhard Bikar, Head of IT Services Europe for MAHLE GmbH.

 

“The true measure of satisfaction for our customers and partners is represented by the fact that we no longer receive EDI-related complaints. The best signal is silence from our internal and external customers.” Pierpaolo Crovetti, ICT Director of Brembo

Delivery reminders and reminders to make payment can be sent automatically. If an order has not been confirmed within 3 or 5 days, respectively, the dispatching agent and the supplier are directly notified. “With the help of the new system, we were able to observe the improvement of the response rate from approximately 50 to 98 per cent right from the start,” reports Reiner Schmidt, project manager of Paul Hartmann AG.

“Seeing as the most important systems here work with SAP software, it was the issue of conformity that had priority for us,” explains Josef Flügel, Project Manager for EDI at Lenze.  “Crossgate is a partner with proven expertise in this area. We were particularly impressed by the monitoring possibilities that their EDI Monitor has and by the short implementation period they needed, which was just four weeks.”

Christoph Lüders, Director of Purchase to Pay of Cognis Germany: "We were searching for a new solution for electronic processing in accounting. With Crossgate, we have now opted for a service provider who optimizes the processes considerably and makes an important contribution to reducing our administrative costs."

 

“Crossgate is a specialist who’s capable of optimizing our IT infrastructure quickly and efficiently,” says Burkhard Bräkling, Director of Business Development/IT at TX Logistik.

 

"A while ago we started looking around for a solution that would allow us to structure communication with our suppliers more flexibly and also make it faster," says Susanne Longrée, head of Information and Corporate Processes at Emitec, adding: "A partner of ours recommended us to contact Crossgate, which it said was an expert in B2B integration. We were highly impressed by the concept behind Crossgate right from the word go. Our company will benefit economically from introducing EDI as our process costs will be reduced. And in addition to that, we're going to fulfil one of our ecological goals by saving paper, which protects important environmental resources," she concludes.

 

“Thanks to Crossgate’s EDI solution, our processes are now much more transparent, and we can plan more accurately, too.” says Hans-Achim Quitmann, CIO of the Zumtobel Group. “That’s the reason why I expect the number of partners, who are linked up, to increase in the future, just like the volume of currently 40,000 messages sent each month.”

 

“Our decision to choose Crossgate’s service is an investment in the future because we’d like to make the area of EDI more professional and don’t wish to be limited by our own capacity. This is something that a company that specializes in EDI can do much more effectively. We’re now starting to transfer our current business relationships to Crossgate step by step and are going to link up all of our new partners and customers directly via the platform from now on. In the medium term, this will not only reduce the amount of resources we use internally in the IT sector, but we’ll also benefit from using a business model that’s considerably cheaper to operate,” says Dr. Jürgen Overfeld, CIO at Chemetall.

 

 “By introducing electronic invoicing, all of our customers are able to manage their invoices efficiently just by pressing a few buttons. What’s more, we’re making a long-term contribution to the environment – since we started using the e-invoicing system, we’ve been saving around two tonnes of paper a month,” says Berthold Thoma, CEO of Hutchison 3G Austria. “Our partner Crossgate had the technical competence and experience required in order to implement our solution within a very short period,” he adds with praise.