Crossgate Managed Services

The electronic exchange of business process data (orders, invoices, delivery notes, etc.) between the company has become business critical.

The essential EDI/B2B-Infrastructure - operated in-house – is combined with high operating costs. Furthermore, experts are necessary to operate and support this complex environment.

Companies therefore face the following challenges:

• Maintaining flexibility in the ever changing supply chains
• Rapid integration of new business partners / customers / suppliers / logistics partner
• Less standardization (different data formats, ERP systems, etc.)
• Maintenance and updates of systems and software
• Scalability & reliability

Crossgate provides you with the managed services technology, the experts and the processes for a professional B2B infrastructure and secure operation.

B2B-Platform, Managed Services and Support

• Performance: industry-standard, best-in-class 24/7 operations
• Compliance: SAS 70 Type II report, ISO 27001 certification, compliant to ITIL standards
• Monitoring: active message, performance and alert monitoring
• Support: 24/7 service time, 3 level support, Online Ticket System
• Service Management: Change Management, Customer Service Reports & Meetings, Premium SLAs
• Archive: legally compliant, web-based long-term archiving
• Security: physical data center security, industry standard access, network and data security controls
• Architecture: highly scalable, flexible cloud-service, load-balanced 
• Communication: various standard B2B communication channels and protocols VPN, ISDN, HTTP(S), OFTP, SFTP, X.400, AS2